FAQs - tellic graph

  1. What is tellic graph?
  2. What is the tellic graph.c19 corpus?
  3. How do you generate your data based on the curated research?
  4. Where can I go to ask a question or find help on how to use the functionality in tellic graph.c19?
  5. I forgot my username, password, or cannot login – what do I do?

  6. How do I cite tellic graph.c19 in my research or publications?
  7. Can I provide feedback or feature requests to improve the tellic graph platform?
  8. How do I report potential bugs or issues with the data?
  9. Can I speak to someone at tellic to learn more about tellic graph and tellic data?
  10. Why can’t I find the concept I want to explore using the concept search functionality?
  11. I expanded a node and it looks like a bunch of relationships are missing between nodes?

  12. I accidentally removed nodes or relationships from the graph – how do I bring them back?

  13. I want to explore how the entities on the graph are interrelated without adding any new nodes. How do I do that?

  14. I see visualizations on the Manage Visualizations screen that are not mine. Where did they come from?

  15. I expanded relationships and noticed some of the edges between nodes have no average assertion strength, or the strength is showing as 0%?

  16. My node is not expanding after double-clicking it?


  1. What is tellic graph?
    • tellic graph is a biomedical knowledge graph developed to assist scientists identify relationships and insights in public data(such as publications, clinical trials, and patents) that they may apply to their research to accelerate the development of life-enhancing drugs.
  2. What is the tellic graph.c19 corpus?
    • tellic graph.c19 curates and surfaces relationships from the following data sources:
      • PubMed
      • PubMed Central
      • bioRxiv
      • medRxiv
      • arXiv
      • ClinicalTrials.gov
      • CZI
      • Google Patents
      • GWAS catalog
      • Cross-references to commonly used ontologies and data sources such as Uniprot, OpenTargets, and more 
  3. How do you generate your data based on the curated research?
    • tellic has patent-pending AI and Natural Language Processing algorithms that identify named entities with text, automatically maps them to known ontologies, then evaluates the semantic structure of the text to quantify the strength of relationships between entities on a 0-100% scale.
  4. Where can I go to ask a question or find help on how to use the functionality in tellic graph.c19?
  5. I forgot my username, password, or cannot login – what do I do?

    • Email support at support@tellic.com for any login issues. Please refer to the Troubleshooting & Support section below for more information.

  6. How do I cite tellic graph.c19 in my research or publications?
    • Please cite the use of tellic graph.c19 as research methodology in any publications describing work stemming from tellic graph searches. Include the graph version used (for example tellic graph.C19), date accessed, and a brief description.
    • For example:"In the target identification process, we used tellic graph.c19, which uses NLP and AI to process millions of data points across multiple sources (www.tellic.com, tellic graph.c19, searched March 26, 2020)." -- Please contact us for best practice language if you need to include additional details about the tool.
  7. Can I provide feedback or feature requests to improve the tellic graph platform?
    • Please submit any requests for product help, feedback, or feature requests in our service desk here. You may also use the embedded Support widget in the tellic graph.c19 app.
  8. How do I report potential bugs or issues with the data?
    • Please submit any potential bugs, requests for product help, feedback, or feature requests in our service desk here. You may also use the embedded Support widget in the tellic graph.c19 app.
  9. Can I speak to someone at tellic to learn more about tellic graph and tellic data?
    • Please reach out to info@tellic.com and we will be happy to help you learn more about our platform and our data.
  10. Why can’t I find the concept I want to explore using the concept search functionality?

    • tellic graph aggregates the synonyms for each biological concept, where appropriate, and maps these synonyms to a single ontological concept based on the entity type. 

  11. I expanded a node and it looks like a bunch of relationships are missing between nodes?

    • If you experience behavior where it appears that unrelated nodes with no relationships have been brought into the graph, check your Timeline slider at the top of the window and adjust accordingly to surface those hidden relationships. Often when exploring relationships there will be research with hidden relationships that occur outside of the selected timeline range, resulting in seemingly “missing” relationships.

    • Another option, in the event your timeline slider is configured to the full range of available research, would be to rearrange nodes using one of the Layout Operations tools at the top of the canvas.

  12. I accidentally removed nodes or relationships from the graph – how do I bring them back?

    • Simply use CMD/CTRL + Z to undo your last action. You may also use CMD/CTRL + Y to redo your last action. Note that undo and redo functionality only works for adding or removing nodes and relationships.

  13. I want to explore how the entities on the graph are interrelated without adding any new nodes. How do I do that?

    • As of Release 2.1, you may use the Find all relationships button

  14. I see visualizations on the Manage Visualizations screen that are not mine. Where did they come from?

    • These visualizations likely came from a colleague who has shared their visualization with you.

  15. I expanded relationships and noticed some of the edges between nodes have no average assertion strength, or the strength is showing as 0%?

    • This likely means that the relationship only exists in Clinical Trials data. Because we derive average assertion strength from sentence data in scientific assertions and patent filings, relationships with no sentence data would not have an assertion strength to aggregate.

  16. My node is not expanding after double-clicking it?

    • You likely have custom filters applied. Please confirm your Explore Filter is not preset to filter on nodes or edges.